FAQ
What’s the difference between junior, intermediate, and senior equipment sizes?
What curve should I choose for my hockey stick?
Shipping
Fast shipping
All orders ship next business day!
Order tracking
Each order is provided tracking once your order has shipped. Please give 24 hrs for tracking to update.
Get in touch
Feel free to reach out to us anytime with questions or concerns info@primoxhockey.com
Returns / Refunds
30 Day Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Eligibility
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Shipping Responsibility
While there are a couple of exceptions, we do not cover return shipping costs for any returned items. We will however create a label for you, if you so wish, and the cost will be taken out of your refund amount. If you think you qualify for one of our exceptions please reach out to info@primoxhockey.com.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the same day of receipt. *It may take a day or so for the refund to post on your card*